Terms and Conditions

Tladi Lodge Hotel in Sandton, Johannesburg is graded as a five star Guest House by the Tourism Grading Council (TGCSA).

Terms and Conditions for use of our website and/or our services offered via our website by Tladi Lodge Hotel in Sandton, Johannesburg.       

Tladi Lodge (referred to as Tladi Lodge Hotel) provides the information and services offered to you via this website subject to the terms and conditions set out herein. By accessing our website and using any of the services and information offered via the website from time to time you shall be deemed to have agreed to all the terms and conditions set out herein. Tladi Lodge Hotel may at any time modify these terms and conditions and your continued use of the website will be subject to the terms and conditions in force at the time of your use. Accordingly you agree to review these terms and conditions periodically, and your continued access or use of the website shall be deemed to be your acceptance of the amended terms and conditions of the website. Terms and conditions relating to special offers, which are, from time to time, contained elsewhere on the website, shall, to the extent that those terms and conditions conflict with the terms and conditions contained in this Agreement, take precedence over the conflicting provisions of this Agreement.

Whilst every effort is made to update the information provided on this website on a regular basis, Tladi Lodge Hotel makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website. Tladi Lodge Hotel reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of this website. No opinions, information, data or content contained on the website shall be construed as advice and are offered for information purposes only. Tladi Lodge Hotel gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.

This website is solely for your personal and non-commercial use. Copyright and all intellectual property rights in all materials made available through this website are owned by Tladi Lodge Hotel and Tladi Lodge Hotel is the lawful user thereof and is protected by both South African and international intellectual property right laws. Accordingly, any unauthorised copying, reproduction, retransmission, distribution, dissemination, sale, publication, or other circulation or exploitation of such material as aforesaid or any component thereof will constitute an infringement of such copyright and other intellectual property rights. The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of Tladi Lodge Hotel. Nothing contained on this website should be construed as granting any licence or right to use any trademarks without the prior written permission of Tladi Lodge Hotel, and these may not be used without its permission.

You acknowledge and agree that Tladi Lodge Hotel shall be entitled to establish the authenticity of any communication transmitted to it by way of the Internet which purports to emanate from you. You agree that all instructions, consents, commitments, reservations and any other communications which purport to emanate from you and which are sent to Tladi Lodge Hotel by way of the Internet and which may (as a result of, inter alia, interception, equipment malfunction, the distortion of communication links or any other reason whatsoever) be different from the details actually sent or given, or may not have been given by you at all, shall be deemed to have been given by you in the form actually received by Tladi Lodge Hotel and you will be bound by such details with no liability of whatever nature attaching to Tladi Lodge Hotel in regard thereto.

You waive any rights you may have or obtain against Tladi Lodge Hotel arising directly or indirectly from any loss or damage of whatsoever nature which you may suffer as a result of the fact Tladi Lodge Hotel acts on your instructions or instructions purported to emanate from you. You agree to and hereby indemnify Tladi Lodge Hotel against all and any claims, liabilities, losses, costs, fines, damages and expenses incurred (whether directly or indirectly) by you, arising as a result of the fact that Tladi Lodge Hotel has acted on your instructions or instructions which purport to emanate from you.

Tladi Lodge Hotel will use reasonable endeavours to maintain full system availability, except during scheduled maintenance periods. You warrant that every instruction and all information given by you to Tladi Lodge Hotel shall be accurate, true and correct.

Tladi Lodge Hotel makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, any services provided via this website or the suitability of any of the services for a particular purpose. As Tladi Lodge Hotel provides certain services to you via the Internet, Tladi Lodge Hotel makes no representations, nor gives any warranties or guarantees of any nature as to the availability of any communications network or systems of any third party on whom you or Tladi Lodge Hotel rely to provide any of the services.  Any claim, dispute or impasse relating to these terms and conditions shall by governed by the laws of the Republic of South Africa without giving effect to any principles of conflict of law. You hereby consent to exclusive jurisdiction of the High Court of South Africa in respect of any disputes arising in connection with the services referred to herein, or these terms and conditions or any matter related to or in connection therewith. These terms and conditions constitute the entire agreement of the parties with respect to the subject matter hereof and supersedes all prior oral and written agreements. No failure or delay on the part of Tladi Lodge Hotel in exercising any right or remedy hereunder or enforcing the terms and conditions of this Agreement will operate as a waiver thereof. Headings are for convenience only and not for use in interpretation of these terms and conditions.

All provisions of these terms and conditions are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these terms and conditions which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of these terms and conditions shall remain in full force and effect. Delay or failure to comply with or breach of any of these terms and conditions if occasioned by or resulting from an act of God or public enemy, fire, explosion, earthquake, perils of the sea, flood, storm or other adverse weather conditions, war declared or undeclared, civil war, revolution, civil commotion or other civil strife, riot, strikes, blockade, embargo, sanctions, epidemics, act of any Government or other authority, compliance with Government orders, demands or regulations, or any circumstances of like or different nature beyond the reasonable control of the party so failing force majeure, will not be deemed to be a breach of these terms and conditions nor will it subject either party to any liability to the other. 

Should either party be prevented from carrying out its obligations by force majeure lasting continuously for a period of 30 (thirty) days, the parties will consult with each other regarding the future implementation of these terms and conditions. If no mutually acceptable arrangement is arrived at within a period of 30 (thirty) days thereafter, Tladi Lodge Hotel shall be entitled to terminate all of its rights and obligations in terms of or arising from these terms and conditions and/or any service forthwith on written notice.

Disclaimer

 Tladi Lodge Hotel shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to your use of or reliance on any information provided on and via the website or any pages of the website, any e-mails sent from the website, services provided via this website, any viruses that may infect your computer or other property on account of your access to and/or use of this website, use of content, data or information made available via the website, any failure, delay or unavailability of the website or any services offered via the site for any reason whatever and the supply, or failure or delay in supplying any of the services offered via the website and you indemnify and hold harmless Tladi Lodge Hotel in respect of any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever, which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to any of the aforesaid.

Payment for any reservations or other services for which fees may be charged by Tladi Lodge Hotel shall be payable by you on departure from the hotel. The rates payable by you in respect of the provision by Tladi Lodge Hotel of any services and/or goods, including but not limited to the provision of accommodation at the hotel, shall be the current applicable rates of the hotel. Those rates are available from the hotel itself.

 “The credit card used to confirm and pay for a reservation is required to be presented on check-in at the hotel. An imprint of this card will be taken by the hotel on check-in in order to prove the card was present.” Tladi Lodge Hotel reserves the right to debit your credit card with a cancellation fee equal to 1 nights’ accommodation, if a reservation is not cancelled more than 48 hours prior to arrival date.

The customer/client hereby agrees that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 and that a binding agreement has been concluded between the Hotel and the customer/client authorising the Hotel to deduct or to debit the credit card for payments for services rendered to the customer/client. The hand signature of the customer/client shall not be required for authorisation purposes.

In compliance with the Consumer Protection Act (CPA) the guest’s signature is required on arrival to confirm that he/she has read, understands and accepts all the Terms and Conditions of this establishment as set out in this document. The guest, signing the registration card upon check-in, warrants that he is duly authorised to sign for and bind all persons represented by him or for whom he is responsible ("his party") to these conditions of residence and, failing such authority, agrees to be personally liable for all amounts arising from the residence of himself and his party at the Hotel. The guest and each of his party aggress to pay not later than the time of departure (unless prior written arrangements have been made with the Hotel management) the room rate is determined by the Hotel for the period of residence, the costs of food, beverage and any other amounts relating to such residence together with VAT incurred by the guest and his party during his/their stay in the Hotel. Periodic payments must be made if the account exceeds the credit limit designated by the Hotel, and accounts are payable on presentation.  A certificate from the Hotel Manager prima facie shall constitute proof of indebtedness of the guest and his/or his party and of the particulars therein for all purposes including any action instituted by the Hotel against the guest and/or any of his party.  The guest agrees that after his departure, the Hotel may retain goods left behind by him and/or his party and authorises the Hotel after giving one month's notice to the address registered by the guest of its intention to do so, to sell same, privately or publicly, at the Hotel's discretion at such price as the Hotel may determine and offset proceeds of such sale against possible indebtedness of the guest or to hold such proceeds or part thereof for a period of three years pending any claims by the guest for those proceeds failing which they shall be deemed to have been forfeited to the Hotel.

The guest hereby agrees on behalf of himself and the members of his party that it is a condition of his/their occupation of the Hotel that neither the Hotel, its landlord, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence or wrongful act of any person in the employment of the Hotel.

Where appropriate the masculine gender shall include the feminine gender and vice versa and the singular shall include the plural. By proceeding to make a booking, the customer/client signifies and accepts all terms and conditions contained in this Website.

Free High-speed WiFi

Tladi Lodge Hotel provides guests, who are resident in their hotel, with Free Wireless Internet Access, which is provided by means of a daily data allowance. The Free Wireless Internet Access is provided with the expectation that the guests will utilize this service in a lawful, professional and responsible manner. Tladi Lodge Hotel offers the Free Wireless Internet service for activities such as the active use of e-mail, instant messaging, browsing the World Wide Web and accessing corporate intranets. The service is not intended for high volume data transfers, especially sustained high volume data transfers, video conferencing, Peer 2 Peer downloads etc.

Guests will be invoiced for data used that exceeds the daily allowance. Guests may prepay if they require high volume data transfers. The Free Wireless Internet service is not refundable and/or transferable and cannot be redeemed for cash or any other service. Although Tladi Lodge Hotel will use its best endeavours to have the service available at all times, Tladi Lodge Hotel does not guarantee the availability of the service and shall not be liable in any manner whatsoever in respect of any loss or damages caused by, or arising from, the unavailability of, or any interruption in the service for any reason whatsoever.

This Free Internet Access offer can be amended or withdrawn in full or partially at the sole discretion of Tladi Lodge Hotel. This offer is not available to conference guests, please enquire with the manager at the hotel.

Reservations Terms & Conditions

In compliance with the Consumer Protection Act (CPA) reservations are subject to acceptance of our Terms & Conditions.

 If a reservation made on a rate that does not require prepayment, is not cancelled 48 hours prior to  the day of arrival, the guest is subject to a charge equal to one nights accommodation. This amount will be charged to the guest's credit card. The credit card used to confirm and pay for a reservation is required to be presented on check-in at the hotel.  An imprint of this card will be taken by the hotel on check-in, in order to prove the card was present.

All accommodation provided in terms of any booking made on this website will be subject to the standard Tladi Lodge Hotel terms and conditions. Specials and rates carry their own terms and conditions which apply accordingly. All Tladi Lodge Hotel rates are inclusive of taxes.

The customer/client hereby agrees that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 and that a binding agreement has been concluded between the Hotel and the customer/client authorising the Hotel to deduct or to debit the credit card for payments for services rendered to the customer/client. The hand signature of the customer/client shall not be required for authorisation purposes.

Due to live booking options via internet, reservations are only secured on proof of payment of the required deposit on a first come, first served basis.  We cannot be held responsible for loss of a booking/s due to delayed payment.

 Rates are subject to availability and fluctuations. Rates are per night sharing on a per basis. Rates are for accommodation and breakfast only, unless otherwise specified. All Rates are non-commissionable. Certain rates require a non-refundable prepayment in order to be confirmed. Please check the Rules and Rates when booking, to determine the payment policy. Reservations confirmed on a prepaid rate are in certain circumstances subject to 100% cancellation fee should they be modified or cancelled. We accept Visa, Master and American Express. We do not accept cheque payments.

 Due to banking regulations in South Africa, that should authorisation for a manual credit card payment be approved, any refund applicable would only be refunded 6 (six) months after the original transaction date.

 Delayed charges:

Should we need to charge your account for any costs incurred by you for items such as beverages, telephone charges, tours, WiFi, etc., expensed after check-out, we will contact you explaining the reason for this charge within 5 days after departure.

 Cancellation Policy

  • Cancellation less than 48 hours, liable for the full rate.
  • Cancellation 3 – 14 days prior to arrival = 50% required.
  • Non-arrivals:  Liable for the full rate.

 The guest agrees that these Terms & Conditions remain valid should the guest visit Tladi Lodge at a later date.  By proceeding with the booking, the customer/client signifies and accepts all terms and conditions contained in this Website.