Privacy Policy

Last updated – 16 May 2013

At Tladi Lodge Hotel in Sandton, Johannesburg, we strive to deliver outstanding services and experiences to you, our loyal client. We recognize that privacy is an important issue and have developed this Privacy Policy to explain our practices regarding the personal information we collect from you.

This Policy also explains our practices regarding personal information obtained from sources other than our websites, such as written or verbal communications or information collected when you visit  Tladi Lodge Hotel in Sandton, Johannesburg. Please read this Policy carefully.

Cookies and Other Technologies
When you visit and interact with this site, Tladi Lodge Hotel in Sandton, Johannesburg and third parties with whom we have contracted to provide services to us, may collect non-personal information, like a catalogue of the site pages you visit.

Collection and Use of Non-Personal Information
As with many other sites, our site may use "cookies" or other technologies to help us deliver content specific to your interests, to process your reservations or requests, and to analyse your visiting patterns. Cookies, by themselves, cannot be used to disclose your individual identity. This information identifies your browser, but not you, to our servers when you visit our site. If you want to remove or block cookies at any time from your computer, you can update your browser settings.

We also may collect data by using "pixel tags that allow us to know when you visit our site and to understand how you interact with our emails or advertisements. Through pixel tags, we obtain the domain name, the areas of the site you visit, your operating system, your browser version, and the URL you came from. Because non-personal information does not personally identify you, we may use or disclose such information for any purpose.

Collection and Use of Non-Personal Information by our Vendors and Partners
We also work with vendors and other partners to help deliver online and mobile advertisements for our brands that we think may be of interest to you. Many of these advertisements are placed on pages where we anticipate our target audience will visit frequently.

Our vendors and other partners also may use cookies, pixel tags and other technologies to perform services for us. Tladi Lodge Hotel in Sandton, Johannesburg does not control the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties. These vendors and other partners include websites, online and mobile advertising networks and similar advertising service providers, and content networks. These vendors and other partners may record which ads your browser has seen and which site pages you may have been viewing when the ads were delivered.

Some of our advertisements delivered for us by these vendors and other partners may be based on your online behaviours, your search activity, or your general geographic location (such as whether your Wi-Fi network indicates that you are in an airport). These ads may appear on our own sites or on third-party websites. You may also see advertisements for third parties on other websites based on your visits to the Tladi Lodge Hotel in Sandton, Johannesburg site and other sites.

If we know that you have stayed with us before, we may, through our vendors, deliver an online advertisement to you or your social networking friends. Some of our vendors may use anonymous data, such as demographic data, received from third parties to assist in the delivery of our advertisements to you.

You may opt-out of their use of your browsing activity to serve you interest-based ads. Those companies are responsible for managing and honouring your opt-out choices, and Tladi Lodge Hotel in Johannesburg is not responsible for their actions or policies.

Personal Information Collected
In conducting every aspect of our business, we may collect personal information which may include your name, physical address, email address, mobile number, date of birth, passport number and place of issue, business name, title and address, credit card details, including the three or four digit CVV code. We may also collect payment information, guest preferences, marketing preferences, preferred communication methods, reviews and opinions. We also may use closed circuit television and other security measures at our properties that may capture or record images of guests and visitors in public areas. If you choose to participate in social media activities or offerings, we may collect certain information from your social media account with your permission, such as location, check-ins, activities, interests, photos, status updates and friend list.

Use of Personal Information Collected
We use your personal information to provide the services you request from us. In addition, we may use the information to improve our services, provide you with the expected level of hospitality, and to ensure our site, products and services are of interest to you. We also use the information to offer you newsletters, promotions and featured specials, online and via email, telephone, mobile / text messaging (including SMS and MMS) and postal mail.

How We Share Personal Information
We rely on service providers to provide certain products and services, such as to facilitate administrative functions , information technology operations, credit card billing, reservations services,  investigating accident reports, processing insurance claims, communicating news and delivering promotional and transactional materials via email and direct mail. Tladi Lodge Hotel in Sandton, Johannesburg will disclose personal information to service providers as appropriate.  We might sell, buy, restructure or reorganize businesses or assets. In the event of a merger, consolidation, sale, liquidation or transfer of assets, we may, in our sole and absolute discretion, transfer, sell or assign information collected, including without limitation, non-personal information and personal information, to one or more affiliated or unaffiliated third parties. We may disclose personal information, with or without prior notice to you, in order to comply with applicable laws, respond to governmental inquiries or requests from public authorities, enforce our websites' terms and conditions, comply with valid legal processes, protect the rights, privacy, safety or property of site visitors, guests, employees or the public and to respond to any emergencies.

Sensitive Information
The term "sensitive information" refers to information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you exclusively to serve you better and meet your particular needs.

Links to Third-Party Websites
Our site and our mobile applications may contain links to third parties' websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. Third-party websites include the landing page of the high-speed internet providers, as well as social media sites (such as Facebook and Twitter) on which our property may have accounts or fan pages where you may be able to post information and materials.

If you provide information on third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.

Protecting Personal Information
Tladi Lodge Hotel in Sandton, Johannesburg will take appropriate measures to protect personal information collected against unauthorized access, disclosure, alteration or destruction, and to keep personal information accurate and up-to-date and consistent with applicable law. We also seek to require our affiliates and service providers with which we share personal information to exercise reasonable efforts to maintain the confidentiality of personal information about you. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. We encourage you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

Marketing Communications
If you have given us your contact, we may want to inform you about our products and services or invite you to events by email, telephone, mobile / text messaging (including SMS and MMS) or post. You may change the communications you receive from us by contacting us via email.

Policy Modifications
We may modify this Policy from time to time. You can tell when this Policy was last updated by looking at the date at the top of the Policy. Any changes to our Policy will become effective upon posting of the revised Policy on the site. Use of the site following such changes constitutes your acceptance of the revised Policy then in effect.

Contact Us
If you have any questions about this Policy or how we process your personal information, please contact us by email to This email address is being protected from spambots. You need JavaScript enabled to view it. .